# Lovi AI Documentation

## Docs

- [Data Structure Documentation](https://docs.lovi.ai/en/api-reference/api_data_en.md): Official documentation for extracting raw data from the database
- [WhatsApp Notifications API](https://docs.lovi.ai/en/api-reference/api_push_whatsapp_en.md): Official documentation for using Lovi's API with WhatsApp via Postman
- [Authentication](https://docs.lovi.ai/en/api-reference/authentication.md): Official documentation for authenticating with our API
- [Best Practices & Guidelines](https://docs.lovi.ai/en/api-reference/best_practices.md): Security, performance, and integration best practices for the Lovi API
- [Error Handling & Response Codes](https://docs.lovi.ai/en/api-reference/error_handling.md): Comprehensive guide for handling API errors and response codes
- [Scheduling & Timezone Management](https://docs.lovi.ai/en/api-reference/scheduling.md): Guide for scheduling notifications with timezone support
- [Template Management API](https://docs.lovi.ai/en/api-reference/template_management.md): Official documentation for managing WhatsApp message templates
- [Voice Notifications API](https://docs.lovi.ai/en/api-reference/voice_notifications.md): Official documentation for using Lovi's Voice API to send automated voice calls
- [Flows](https://docs.lovi.ai/en/user-guide/Flows_en.md): Design conversational trees with boxes and connections. Create visual interaction flows to guide your AI agent's conversations.
- [Create Voice Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/Create-Voice-Campaings.md): In this section, voice campaigns are created and configured, i.e. automated call campaigns carried out by artificial intelligence bots.
- [Create campaign](https://docs.lovi.ai/en/user-guide/Notifications/Create-campaign.md): In this section, you can create and configure automated notification or call campaigns, which will be executed by bots using previously created templates.
- [NPS Surveys](https://docs.lovi.ai/en/user-guide/Notifications/Nps-surveys.md): This section is used to configure NPS (Net Promoter Score) surveys, which measure service satisfaction and obtain real feedback from users after an interaction.
- [Voice Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/Voice-Campaings.md): This section displays and manages voice campaigns (automated calls made by bots). Unlike WhatsApp views, here we work with call campaigns: their scheduling, execution, and results.
- [Campaigns](https://docs.lovi.ai/en/user-guide/Notifications/campaings.md): In this section, you can view, group, and manage WhatsApp campaigns that have already been created and executed using pre-configured templates.
- [Create Template](https://docs.lovi.ai/en/user-guide/Notifications/create-template.md): Create templates and campaigns through WhatsApp
- [WhatsApp Templates](https://docs.lovi.ai/en/user-guide/Notifications/ug_pushnotifications_en.md): Create templates and campaigns through WhatsApp
- [Departments](https://docs.lovi.ai/en/user-guide/Setting/Departments.md): In this section, you can configure departments, which allow you to better organise and route conversations and messages within the platform.
- [General Data](https://docs.lovi.ai/en/user-guide/Setting/General-Data.md): Manage your company's general information within LOVI. This data helps the AI better understand your context.
- [HubSpot](https://docs.lovi.ai/en/user-guide/Setting/Hubspot-integration.md): In this section, you can configure the integration with HubSpot, one of our strategic partners. This integration allows you to connect accounts, synchronise data, automate flows, and centralise conversation management, improving customer relations and operational efficiency.
- [Instagram Configuration](https://docs.lovi.ai/en/user-guide/Setting/Instagram.md): In this section, you can configure integration with Instagram, allowing incoming messages from this channel to be handled by artificial intelligence agents or managed according to the defined settings.
- [Intercom](https://docs.lovi.ai/en/user-guide/Setting/Intercom-integration.md): This section configures the integration with Intercom, allowing you to connect the platform with this external customer service system.
- [Plan Configuration](https://docs.lovi.ai/en/user-guide/Setting/Plans.md): Configure the plan
- [RingOver](https://docs.lovi.ai/en/user-guide/Setting/RingOver-Integration.md): Connect your RingOver account to synchronize calls and manage your telephony integration with Lovi.
- [Tags](https://docs.lovi.ai/en/user-guide/Setting/Tags.md): In this section, tags are created and managed, allowing conversations to be classified and organised according to their topic or context.
- [WhatsApp Configuration](https://docs.lovi.ai/en/user-guide/Setting/WhatsApp-Configuration.md): Add your WhatsApp Business Account via WhatsApp Embedded Sign Up
- [Livechat Preferences](https://docs.lovi.ai/en/user-guide/Setting/ug_lcpreferences_en.md): From this section you will be able to manage the agent support.
- [Team Management](https://docs.lovi.ai/en/user-guide/Setting/ug_team_en.md): Build your dream team: Invite human agents and create AI assistants to manage your conversations.
- [Web Widget Configuration](https://docs.lovi.ai/en/user-guide/Setting/ug_webwidget_en.md): In this section, you’ll learn how to integrate and customize Lovi’s web widget to perfectly match the design and functionality of your website
- [Phone Numbers & Voice AI](https://docs.lovi.ai/en/user-guide/Setting/voice-config.md): Import your phone numbers and connect them to your Voice AI Assistants.
- [Catalogs](https://docs.lovi.ai/en/user-guide/knowledge-base/Catalogues.md): Manage your product catalogs and their content
- [Documents Knowledge](https://docs.lovi.ai/en/user-guide/knowledge-base/Documents.md): Upload data sources for your AI agent
- [FAQs Config](https://docs.lovi.ai/en/user-guide/knowledge-base/FAQS.md): Configure your AI agent's FAQS to responses
- [Web](https://docs.lovi.ai/en/user-guide/knowledge-base/Web.md): Connect and upload data sources for your AI agent
- [Websites](https://docs.lovi.ai/en/user-guide/knowledge-base/Websites.md): Manage the website URLs associated with this AI agent
- [Config Agent](https://docs.lovi.ai/en/user-guide/knowledge-base/config-agent.md): Configure your AI agent's identity, personality and rules
- [AI Agents](https://docs.lovi.ai/en/user-guide/knowledge-base/index.md): Manage your conversational AI assistants and create new ones with the guided onboarding wizard.
- [Profile](https://docs.lovi.ai/en/user-guide/profile_en.md): In this section, you can configure departments, which allow you to better organise and route conversations and messages within the platform.
- [Analytics](https://docs.lovi.ai/en/user-guide/ug_analytics_en.md): Reports give an insight into your Virtual Assistant performance. With the data in hands, you can get a better understanding of what parts of your chatbot Stories work and what interactions require additional improvements. The Reports section provides in-depth knowledge about your Virtual Assistant.…
- [Introduction](https://docs.lovi.ai/en/user-guide/ug_introduction_en.md): Welcome to the home of your new Users Guide
- [Livechat](https://docs.lovi.ai/en/user-guide/ug_livechat_en.md): Livechat is where agents will be able to personally answer users
- [How your AI Agent works](https://docs.lovi.ai/en/user-guide/ug_understandai_en.md): Understand how Lovi’s AI Agent processes customer inquiries and generates responses using your knowledge base
- [Why Lovi?](https://docs.lovi.ai/en/user-guide/ug_whylovi_en.md): Why to choose Lovi?

## OpenAPI Specs

- [openapi](https://docs.lovi.ai/en/api-reference/openapi.json)