> ## Documentation Index > Fetch the complete documentation index at: https://docs.lovi.ai/llms.txt > Use this file to discover all available pages before exploring further. # General Data > Manage your company's general information within LOVI. This data helps the AI better understand your context. General Data **General Data** is where you configure the basic information about your company inside LOVI. Think of it as the agent's "business card" — it uses this data to understand who you are, how to contact you, and the context behind every conversation. 🏢 ### 🎯 What is this for? * **Define your company identity:** Add your logo, legal name and display name. * **Store contact details:** Keep support email, phone number and address in one place. * **Add business context:** Include extra information the AI should consider when answering questions. * **Improve responses:** The more complete the data, the better the AI can personalize answers and sound like part of your team. *** ### 🛠️ Sections inside General Data #### 1. Company Identity This section contains the main information that represents your company inside LOVI. * **Logo to display in LOVI:** Upload the company logo shown in the platform. Use a clear, high-quality image. * **Company name:** The legal or corporate name of the company (e.g. `Acme Corporation S.L.`). * **Display name:** The short name that will be shown in LOVI and used by the agent in conversations (e.g. `Acme`). #### 2. Information & Contact This section stores the contact and context information the AI may use when needed. * **Support email:** Where the AI can redirect users when it cannot solve a question (e.g. `support@acme.com`). * **Contact phone:** Your company phone number for escalation or reference. * **Main address:** The primary business address (useful for location-based questions). * **Other context data:** Extra notes such as business hours, special instructions, holiday schedules or relevant company details. *** ### 🧠 How does the agent use this data? If a user asks: *"How can I contact you?"* The agent will look at General Data and reply with your support email, phone number and address — all formatted and ready. If you add *"We are open Monday to Friday, 9am to 6pm"* in the **Other context data** field, the agent will also mention your business hours when relevant. The more context you provide here, the fewer "I don't know" answers you'll get. *** ### ⚠️ Important Notes * Keep this information accurate and up to date — outdated phone numbers or emails frustrate users. * Make sure the support email and phone number are valid and monitored. * Use the **Other context data** field for useful details, not for unrelated information. * This data is shared across all conversations with this agent. *** ### 🎓 Best Practices Summary (Cheat Sheet) * **Clear logo:** Upload a recognizable logo — it builds trust with users. * **Consistent naming:** Use the same company name and display name across all channels. * **Useful context:** Add concise but actionable context for the AI (hours, policies, tone preferences). * **Regular reviews:** Update this information whenever your company details change. * **Keep it relevant:** Only include information the agent might need to answer user questions. With this section completed, LOVI will have a better understanding of your company and can provide more accurate, personalized responses. ✨