> ## Documentation Index > Fetch the complete documentation index at: https://docs.lovi.ai/llms.txt > Use this file to discover all available pages before exploring further. # Voice Campaigns > This section displays and manages voice campaigns (automated calls made by bots). Unlike WhatsApp views, here we work with call campaigns: their scheduling, execution, and results. Voice Campaigns Dashboard This is where you check whether your bot is “talking non-stop” or has gone completely silent. Unlike the previous module (WhatsApp), here you’re not sending texts — **you’re making calls**. This panel is your **Phone Activity Monitor**. It lets you track the progress of the calls you scheduled: Did they answer? Did they hang up? Did the line fail? *** ### 🗂️ Your Call Dashboard (Overview) Just like in WhatsApp, here you’ll see a list of all your phone missions. * **Smart grouping:** If you launched the campaign “January Collections” three times, the system will try to group them under the same name. Click the **arrow (>)** to see the details. * **Key dates:** Pay attention to the **Date** column. * *Created:* When you designed it. * *Scheduled for:* When it is scheduled to start ringing. *** ### 🚦 Call Status (The Traffic Light) In the right-hand column you’ll see the current status of your bot army: * 🟢 **Ready:** The campaign is loaded, the numbers are ready, and the bot is on the starting line waiting for the scheduled time (`Scheduled for`). * 🏁 **Completed:** All calls have been made. The job is done. * ⏳ **Running / In Progress:** (If you catch it live) The system is dialling numbers right now. *** ### 📊 Metrics (The Colour Tags) Below each campaign you’ll see some small but vital labels: * 🔵 **Total contacts:** How many people were in your list (CSV). * 🟡 **Contacts processed:** How many attempts have already been made. * 🟢 **Successful notifications:** Success! The system managed to connect the call (note: connecting doesn’t always mean the customer accepted the offer, just that the bot was able to speak). * 🔴 **Failed notifications:** A technical error. Busy line, invalid number, or a carrier failure. *** ### 🛠️ Actions (Blue and Red Buttons) On the right of each row you have the management toolkit: 1. **👤 Person icon (Report):** Download a detailed report. How long did each call last? Who hung up after 3 seconds? 2. **📥 Arrow icon (Download Contacts):** Download the original or processed CSV. Useful if you want to take only the failed ones and try again in another campaign. 3. **🗑️ Bin icon (Delete):** Remove the campaign from the history. *** ### 🎓 Best Practice Summary (Cheat Sheet) * **Watch the timing ⏰:** Voice campaigns are intrusive. If your status is **Ready** and the scheduled time is 3:00 AM, cancel or delete it quickly! Nobody wants a robot waking them up in the middle of the night. * **Keep an eye on “Failed”:** If you see many red failures in Voice campaigns, it’s often because your database contains landline numbers that don’t support certain types of traffic, or numbers that are incorrectly formatted. * **Live monitoring:** If you launch a large campaign (1,000+ calls), keep an eye on this panel during the first few minutes. If you see too many errors, you can step in. **Your virtual call centre is ready to operate! 🎙️**