> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lovi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Voice Campaigns

> In this section, voice campaigns are created and configured, i.e. automated call campaigns carried out by artificial intelligence bots.

<img src="https://mintcdn.com/lovi/Knq0_jkn8h7nw8oT/images/CreateVoiceCampaign.png?fit=max&auto=format&n=Knq0_jkn8h7nw8oT&q=85&s=82f596e544660020db7fffeb95d0a3fc" alt="Create Voice Campaign Form" width="1688" height="687" data-path="images/CreateVoiceCampaign.png" />

This is where you go on the offensive.

Instead of waiting for customers to call you, **your bot takes the initiative**. This form configures your army of agents to start dialling numbers automatically.

Unlike WhatsApp (where you use a fixed template), here you **assign a Brain (AI Agent)** that can hold a natural, fluid conversation with whoever picks up the call.

***

### 📝 1. Call Identity

Define who is calling and who is speaking:

* **Number:** Choose the phone number that will appear on the customer’s screen. (Make sure it is a valid voice number configured in the *Voice* module.)
* **AI Agent:** **The most important field.** Select which “personality” will make the call.

  * *Tip:* Make sure this Agent has a natural-sounding voice configured in its *Behaviour*, along with the correct instructions on how to introduce itself.
* **Campaign name:** Give it a name to stay organised (e.g. `Invoice_Collection_November`).

***

### ⏰ 2. Scheduling

Calls are intrusive. Getting this wrong can annoy a lot of people.

* **Time Zone:** Select **your customers’** time zone, not yours. If you’re calling Mexico from Spain, set the zone to `Mexico City` so you don’t wake them up in the middle of the night.
* **Date of sending:** The date and time when the call campaign will start.

***

### 👥 3. The Audience and the “Magic Trick” (CSV)

This is where you upload your contact list. But pay close attention to the text in the image, because this is where **the magic of personalisation** happens.

Your CSV file must contain specific columns:

1. **`number` (Mandatory):** The customer’s phone number with country code. Without this, there is no call.
2. **`first_message` (The Superpower 🦸‍♂️):**

   * If you add this column, **the bot will ignore its default greeting and read exactly what you put here**.
   * *Example in the spreadsheet:* “Hello Carlos, I’m calling from Lovi to confirm your appointment tomorrow.”
   * This allows the bot to start the conversation using the customer’s real name, which dramatically increases the success rate.
3. **`language` (Polyglot 🌍):**

   * If you add this column, you can force the language of that greeting. Useful if, within the same campaign, you have customers who speak English (`en`) and Spanish (`es`).

***

### 🚀 Launch!

When you click **Save**:

1. The system validates your CSV.
2. The campaign is set to `Ready`.
3. At the scheduled time, the bot will start dialling numbers one after another.

You can monitor the progress in real time in the **Voice Campaigns** module.

**Set up that CSV properly and let your bot do the talking for you! 🎙️**